Frequently asked questions for patients

What is a Radiologist?

Radiologists are physicians who are experts in diagnosing and treating diseases and injuries using medical imaging technologies such as X-rays, computed tomography (CT), magnetic resonance imaging (MRI scan, breast MRI, open MRI), nuclear medicine and ultrasound or 3D ultrasound. Many radiologists, including those in Fullerton Radiology Medical Group, are additional specialty training to subspecialized in a particular field of radiology, such as mammography or Women’s health, neuroradiology, or musculoskeletal radiology. Some specialists, called Interventional Radiologists, also perform a variety of minimally invasive procedures such as kyphoplasty, port-a-cath and uterine artery embolization. In addition to medical school training, radiologists have at least five years of additional residency training, followed by additional fellowship training.

What role do Radiologists play in my care?

Radiologists act as expert consults to your referring physician and help him or her choose proper examination to be performed, interpret your exam and provide recommendations for further studies, if needed, and perform image-guided procedures. The radiologist provides a written report to the referring physician so the results of your exam can be reviewed with you the next time you call or visit your doctor.

I have a question about a bill I received from FRMG.

Please see our Billing Information page for additional information regarding billing, or call FRMG or our billing company MSN Healthcare at the phone numbers listed on that page.

What do I need to do to prepare for my examination or procedure?

Each facility should provide instructions regarding your exam or procedure. If you have further questions or need a reminder, please call the facility at which you have the procedure scheduled. Contact information for our facilities is listed on our Locations page. You can find some general information on our Services page, but each facility may have slightly different requirements.

How can I receive a copy of my report or the images from my exam?

Reports are generally available within an hour of being performed for hospitalized patients or in the emergency room, and within a few hours for studies performed on an outpatient basis. The reports are sent directly to the doctor who requested the study. For mammograms, a copy of the report is also sent directly to each patient. If you need a copy of your report or images for your records or for your doctor, please contact the radiology department at the hospital or the imaging center and the staff at those facilities can assist you in obtaining those items. FRMG does not maintain records nor images of studies performed at those facilities.

I have a question about my report.

Generally, it is best to discuss your report with the doctor who requested an imaging study. That doctor is best suited to interpret the report and put it together with clinical symptoms, history, lab values, and other data to provide the best explanation. If the doctor has any specific questions, they will be able to contact the radiologist for further clarification.

I have a question about an exam my doctor requested.

If there are questions about an exam or procedure requested by a primary physician that he or she cannot answer, the location where you are referred may be able to provide additional information or answer any questions. Please visit the Locations page for contact information. If necessary, the staff at those locations will help put you in contact with a radiologist or other staff member who can answer your questions.

How can I have a scan or procedure done by FRMG?

FRMG provides radiology services to various facilities. In order to provide these services, each facility needs an order from a treating physician, in addition to other information such as insurance status, lab values, and clinical history. A treating physician is generally the best starting point for referring to a specific location or radiologist.

I need a certain procedure performed. Can FRMG help?

FRMG works with the treating and referring doctors around the community to provide radiology services. If there is a question about a specific procedure or imaging study, the referring doctors can contact the radiologist to discuss the appropriate steps and whether our treating facilities can accommodate those needs.